TERMS AND CONDITIONS

The following terms and conditions apply to all the products between the Custom Website Design category and its related products:

1.BUYING

1.1. The starting point is the buying process, in this step, customers must select the desired package and schedule an appointment to discuss different topics showed below.

1.1.1. Desired package selection: according to the descriptions given in each product, the customer must select his/her desired package.
1.1.2. Appointment: the customer must select a time and date where a virtual meeting will be placed between the customer and a member of More Digital Sales team. For this meeting, the customer agrees to dedicate at least 1.5 hours of his/her time, additionally, the customer must provide the following information during the meeting:

– Business information.
– Features, needs, goals and objectives related with his/her desired website.
– Examples of desired website (if any).

1.1.3. Payment: the customer must pay for its product according to the presented options. With the acceptance of the term and conditions and the payment confirmation the business relationship between the customer and More Digital Sales LLC takes place.

2.INITIAL CONSULTATION

2.1. For the initial consultation, customer must have an availability of at least 1.5 hours of his/her time. Additionally, the customer must provide the following information during the meeting:

– Business information.
– Features, needs, goals and objectives related with his/her desired website.
– Examples of desired website (if any).

2.2. At the end of the consultation, both parts, More Digital Sales LLC and the customer must schedule a second meeting in order to present the designed proposals. This meeting must take place in the following week of the initial consultation.

3. DEVELOPMENT

3.1. Once the initial consultation has taken place, More Digital Sales LLC will start creating at least two proposals of the web site design according to the customer requirements discussed at the initial consultation, and limited to the product description. Each proposal will be a static representation of a website.
3.2. Through the proposal presentation, More Digital Sales LLC will show to the customer its proposals. The customer can suggest minor changes to the initial proposals, however, these changes are subject to be accepted or rejected by More Digital Sales LLC at the time of the meeting. It should be noted that design changes requests or additional features that implies more than 3 hours of development will be subject to an extra cost at the current rates stablished by More Digital Sales LLC.
3.3. After the proposal presentation, the customer will have three business days to select one of the designs for his/her website, based on the proposals presented by More Digital Sales LLC and the changes discussed and accepted by More Digital Sales LLC. No changes can be requested at this time.

3.3.1. The customer must inform his/her selection via email to support@moredigitalsales.com. In the following 48 hours, the customer will receive a confirmation notification, within this notification, the customer will be informed about the visual content (images, texts, descriptions, prices, instructions, conditions, restrictions, etc.) and its characteristics. The content must be submitted to More Digital Sales LLC in the following 8 business days through support@moredigitalsales.com email. The customer must have all the legal copyrights of the content in order to publish it in a website.
3.3.2. If after 48 hours the customer has not received the notification, we recommend to check email spam folder or call to More Digital Sales LLC at +1 470 326630.
3.3.3. If More Digital Sales LLC doesn’t receive a proposal selection between the first three business days after the presentation, the customer will incur in a daily penalty of $30.oo USD per each additional day. This amount will be deducted from the initial amount paid by the customer.

3.4. Once More Digital Sales LLC has received the final decision of the customer regarding the website design, the final development will start, most developments usually take 8 business days, however, while More Digital Sales LLC will make all possible efforts to complete the work between this time, More Digital Sales LLC reserves the right to make changes without notice in this estimate according to the development characteristics.

3.4.1. If More Digital Sales LLC doesn’t receive the visual content between the required time mentioned above, the customer will incur in a daily penalty of $30.oo USD per each additional day. This amount will be deducted from the initial amount paid by the customer.
3.4.2. Once the visual content has been submitted at 100%, More Digital Sales LLC will verify its requirements accomplishment. If any failure is noticed, the customer will have to resubmit the visual content according to the specifications in the following 24 hours after the customer received the notification of the requirements accomplishment failure. After that period of time, the customer will incur in a daily penalty of $30.oo USD per each additional day. This amount will be deducted from the initial amount paid by the customer.

4.WEBSITE LAUNCH

4.1. Once More Digital Sales LLC has finished the website development, it will be published online according to the product characteristics. This process usually takes 3 business days, however, while More Digital Sales LLC will make all possible efforts to complete the work between this time, More Digital Sales LLC reserves the right to make changes without notice in this estimate according to the development characteristics. In order to Launch the website, the customer must be up to date on all payments including but not limited to:

– Product(s) price
– Additional characteristics and services contracted with More Digital Sales LLC
– Penalties
– Licenses

4.2. After the website is online and 100% functional, More Digital Sales LLC will request to The Customer one final virtual meeting with a duration of at least 30 minutes. In this meeting, the customer will be able to navigate and test all features, functionalities and characteristics according to the product description, and will receive a copy of all the content described in the chapter 5 of this document.

5.FINALIZATION OF THE PROJECT

5.1. At the end of each project, customers will receive the following information according to the product, package or bundle selected:

5.1.1. Basic website design:

– Website Files
– Copy of all the visual content used.
– Administrative credentials to the content management platform.

5.1.2. Premium custom website design:

– Website Files
– Copy of all the visual content used.
– Administrative credentials to the content management platform.

5.1.3. Premium custom website design:

– Website Files.
– Copy of all the visual content used.
– Administrative credentials to the content management platform.
– Administrative credentials for hosting services.

5.2. Once the customer receives all the information described in numeral 5.1 of this document, any change, use or damage to the website, content, files, platforms, plugins, themes, publicity, or related will be under the customer responsibility. With this, the customer agrees to exonerate to More Digital Sales LLC from all liability of the administration, use, functioning or related with the website or related.
5.3. With the finalization of the Final Meeting the customer manifest to be satisfied with the final deliverable received related with the product or service contracted with More Digital Sales LLC.

6. PRODUCT CHARACTERISTICS

6.1. Depending on the Custom Website product, bundle or package chosen by the customer, the characteristics and functionalities included differ. More Digital Sales LLC reserve the right to be able to choose any vendor, provider, plugin, platform, software or related in order to design, construct, develop, and launch the website. Definitions about characteristics and functionalities are:

6.1.1. Shared hosting services: Websites, products, packages or bundles with this kind of hosting will be hosted inside More Digital Sales LLC contracted hosting plan, and will share all the available resources with other customers and More Digital Sales LLC itself. Customers will not receive credentials to access the hosting service, however, for one time they will be able to ask More Digital Sales LLC for an additional copy of the current files used in the website. All hosting products, services, characteristics or related are offered during 1 year since the start of the relationship between the customer and More Digital Sales LLC, after this period of time, the customer must contract a hosting service through More Digital Sales LLC or any hosting provider.
6.1.2. Unlimited hosting services: Websites, products, packages or bundles with this kind of hosting will be hosted on a dedicated shared account contracted with Bluehost or any other vendor with similar or better reputation. Customers will also receive all the needed credentials to access the hosting services, and will be responsible for the hosting management in all cases.All hosting products, services, characteristics or related are offered during 1 year since the start of the relationship between the customer and More Digital Sales LLC, after this period of time, the customer must contract a hosting service through More Digital Sales LLC or any hosting provider.
6.1.3. Free Domain: Free domain assignment is restricted to the domain availability and a maximum price per year of 7% of the price of the selected bundle, package or product including any Domain Privacy Protection fee. All domain products, services, characteristics or related are offered during 1 year since the start of the relationship between the customer and More Digital Sales LLC, after this period of time, the customer must contract a domain service or product through More Digital Sales LLC or any domain re-seller or provider.
6.1.4. ecommerce: ecommerce includes Up to 5 products in your store. Basic pricing (Up to 2 attributes per product). Different kind of products for sale are:

– Physical
– Virtual
– Downloadable
– Appointable (Max 5 staff members)

6.1.5. Ecommerce Plus: ecommerce Plus includes Up to 10 products in your store. Advanced pricing available (Up to 5 attributes per product).  Different kind of products for sale are:

– Physical
– Virtual
– Downloadable
– Appointable (Max 10 staff members).

6.1.6. email account: the email account must be part of the domain owned by the customer.
6.1.7. Search Engine Optimization(SEO): More Digital Sales LLC will configure the needed parameters to achieve a good score between the Yoast SEO free plugin for the principal page of the Website and the principal page of the ecommerce store inside the website(If Any). The customer may request additional configurations for an extra cost.
6.1.8. Contact Forms: Contact forms will be designed and development through free plugins available on the market, the election of the plugin will be in charge of More Digital Sales LLC.
6.1.9. Basic Galleries: Basic galleries refers to static galleries where the customer can publish pictures, graphs or photos. The customer must be the owner and will be the responsible of all the copyrights related.
6.1.10. Advanced Galleries: Advanced galleries refers to dynamic galleries where the customer can publish pictures, graphs or photos. The customer must be the owner and will be the responsible of all the copyrights related.
6.1.11. Responsive Design: More Digital Sales LLC will have in consideration that this kind of website must have a layout adaptable to Desktop computers, Laptops, Tablets and Smartphones. While the general design will be the same, in some devices the design might have variations in order to optimize the final customer experience.
6.1.12. Social Media Integration: Up to 5 social media networks will links will be published on the principal website design.
6.1.13. Custom Website Design: More Digital Sales LLC will work together with the customer in order to design a unique website. This will be done through the initial consultation meeting and change requests done by the customer. All websites will be designed trough WordPress.org tools, platforms, and contents.
6.1.14. SSL Certificate: Websites with SSL Certificate included or contracted will receive a free SSL certificate, according to the free SSL certificate issued by the hosting company or plan.

7. PRODUCT USE AND ADMINISTRATION

7.1. Since the start of the relationship between More Digital Sales LLC and The Customer, The customer understands that More Digital Sales LLC will not accept any relationship where any component of the product will be used or related with pornography, tobacco, alcohol, or any criminal activity.
7.2. The customer agrees that any damage, modification or related made with or without intention to the website or any of its components after the final product was delivered, it’s 100% responsibility of the customer. And exonerate to More Digital Sales LLC from all liability.
7.3. Once the final product is delivered, the customer understands that the administration of the Website of any of its components is hi/her/its own responsibility, and exonerate More Digital Sales LLC from all liability.
7.4. The customer must have all the legal copyrights in order to use any kind of content in the website.

8. CANCELLATIONS

8.1. The customer may request the finalization of the business relationship with More Digital Sales LLC. In this case, cancellation request and refunds will occur in the following ways:

– Cancellations 48 hours before the scheduled date and time: request must be done through the link provided in “my account” page. Refund will be equal to 100% of the purchased package minus all the transactional costs involved in the initial payment.
– Cancellations between 48 hours and the appointment date and time: request must be done sending an email to support@moredigitalsales.com including the customer name, registered email and order number. Refund will be equal to 100% of the purchased package minus all the transactional costs involved in the initial payment minus $60.oo USD.
– Cancellations after the appointment and before the proposals presentation: request must be done sending an email to support@moredigitalsales.com including the customer name, registered email and order number. Refund will be equal to 50% of the purchased package minus all the transactional costs involved in the initial payment. Additionally, the customer will receive:

– the necessary information to use the domain for future events between the following next year since the business relationship started.

– Cancellations after proposals presentation: request must be done sending an email to support@moredigitalsales.com including the customer name, registered email and order number. No refund will be issued. However, the customer will receive:

– the necessary information to use the domain for future events between the following next year since the business relationship started.